1. Order processing

Every Apex Studio steering wheel is made to order once your order has been validated and payment confirmed. Production times are as follows:

In exceptional circumstances (specific complexity, supplier issues, high demand), this time may be extended. Apex Studio undertakes to inform you by email as soon as possible.

These times are indicative and do not constitute a firm commitment. No refund or cancellation may be demanded for a reasonable overrun.

Once your steering wheel is finished, it is packed and dispatched within 48 working hours. A dispatch confirmation email is sent to you with your tracking number.

2. Delivery methods

Standard delivery

Tracked shipment, insured at its real value (ad valorem). Transit time of 3 to 5 working days after dispatch. Orders are processed in chronological order.

Priority delivery

Express shipment with DHL Express. Transit time of 1 to 2 working days after dispatch. Ad valorem insurance included. Your order is moved to the front of the production queue, ahead of pending Standard orders. In the event of loss or damage, a new production run is started immediately, without waiting for the carrier investigation to close.

Priority delivery shortens the transit time and your position in the production queue. It does not change the manufacturing time itself.

Installation in Belgium

For Belgian customers who have taken the installation option, no shipping costs are charged. The order is handed over in person at the time of installation, at the agreed moment.

3. Delivery zones and costs

The exact costs are shown at checkout, in the currency of the delivery country.

For any destination not listed above, contact us before placing an order.

Delivery times do not include customs clearance times for shipments outside the EU, which are outside Apex Studio's control.

4. Delivery insurance

Apex Studio retains responsibility for your order until you have physically received it. Handing the parcel over to the carrier does not transfer the risk to you.

In the event of loss or damage, the handling procedure is described in Article 7 below.

5. Deliveries outside the European Union

For any delivery outside the European Union, prices are shown without Belgian VAT, as the sale is an export.

Duties and taxes paid with your order

The customs duties and import taxes of the destination country are calculated at checkout, shown on separate lines and paid with the order. For deliveries to the United States, they are included in the displayed price. Apex Studio pays them to the carrier (Delivered Duty Paid shipping).

You have no additional charges to pay on delivery, unless the address or information provided is inaccurate or the regulations of the destination country change after the order.

Depending on the destination, the payment covers:

• United Kingdom: UK VAT and customs duties
• Switzerland and Liechtenstein: Swiss VAT
• Norway, Iceland, Andorra: the country's import VAT
• Morocco: customs duties and Moroccan VAT
• United Arab Emirates: customs duties and UAE VAT
• Canada: customs duties and GST/HST
• United States: customs duties, included in the displayed price

6. Order tracking

A tracking number is sent to you by email as soon as the order is dispatched. Tracking is available directly on the website of the carrier concerned. You are required to follow the progress of your parcel and to be available to receive it.

If you have difficulty locating your parcel, contact us at info@apexstudioworks.com.

7. Receipt, anomalies and loss or damage

On receipt

Check the condition of the parcel in the presence of the carrier. In the event of a visible anomaly (damaged or opened parcel, missing product), you must:

• Note clear and precise reservations on the delivery note before signing
• Photograph the parcel and its contents immediately
• Contact us within 48 hours of receipt at info@apexstudioworks.com with the supporting photographs

After this 48-hour period, no claim relating to damage visible on receipt can be accepted.

Loss, theft or damage in transit

As all shipments are insured at real value, any loss, theft or damage occurring in transit is covered in full. Procedure:

1. Contact Apex Studio as soon as you notice a delivery problem.
2. An investigation is opened with the carrier from 30 working days after the dispatch date. This period corresponds to the time carriers need to formally investigate a loss.
3. Reshipment or full refund is made within 14 days of the closure of the investigation.

With Priority delivery, a new production run is started immediately upon confirmation of the loss or damage, without waiting for the carrier investigation to close.

8. Delivery address

You are solely responsible for the accuracy of the delivery address given when ordering. Any error causing an impossibility of delivery, a delay or a return of the parcel may not give rise to a refund. Reshipment costs are payable by you.

Any change of address after order confirmation must be reported immediately to info@apexstudioworks.com. It is only possible where dispatch has not yet been triggered.

9. Unclaimed parcel or parcel returned to sender

If a parcel is returned to Apex Studio because of an incorrect address, a prolonged absence or a refusal to pay customs charges, Apex Studio will contact the Customer by email to agree the terms of reshipment. Reshipment costs are payable by the Customer.

In the absence of a reply within 30 days of the notification, Apex Studio reserves the right to consider the order abandoned, with no obligation to refund, the product being made to order and not resaleable.

10. Force majeure

Apex Studio may not be held liable for a delay or an impossibility of delivery resulting from an event of force majeure within the meaning of Article 5.226 of the Belgian Civil Code (strike, bad weather, natural disaster, blocking of transport, pandemic or any other unforeseeable and irresistible event).

11. Contact

For any question relating to the shipping or tracking of your order: info@apexstudioworks.com or WhatsApp on +32 456 35 03 64.