1. General principle

2. Accepted return cases

A return may be accepted in the following three situations only:

a) Manufacturing defect

Established defect in material or manufacture noted on receipt, not attributable to incorrect installation, improper use or normal wear. The defect must be reported within 7 days of receipt.

b) Damage during transport

Product received damaged as a result of transport. The damage must be reported within 48 hours of receipt, with reservations noted on the carrier's delivery note and supporting photographs (see Shipping policy, Article 7).

c) Non-conformity with the validated configuration

Product delivered differing from the configuration validated by the Customer when ordering (material, colour, stitching, options). The non-conformity must be reported within 7 days of receipt.

3. Returns under warranty

Defects noted after the 7-day period may be covered under the commercial warranties granted by Apex Studio, provided that the conditions of application are met:

To claim under the warranty, contact us at info@apexstudioworks.com with photographs and a description of the defect. Apex Studio has 5 working days to acknowledge receipt and propose a solution.

Full details of the warranties appear in Article 12 of the General Terms and Conditions of Sale.

4. Cases not accepted

Returns are refused in the following cases:

• Change of mind by the Customer after validation of the order
• Error by the Customer in the configuration information provided (make, model, options)
• Incompatibility resulting from a prior modification of the vehicle that was not disclosed
• Damage caused by incorrect installation carried out by the Customer or a third party
• Normal wear of the product: friction at contact points, gradual discolouration
• Damage caused by unsuitable cleaning products or exposure to extreme conditions
• Modifications made to the product after delivery
• Reporting deadline exceeded (beyond 7 days for a defect / 48 hours for transport)
• Return without prior written agreement from Apex Studio

Any parcel returned without prior agreement will be refused and sent back to the Customer at their expense.

5. Return procedure

To initiate a return, follow these steps:

• Step 1 -- Contact Apex Studio at info@apexstudioworks.com with your order number, photographs and a description of the problem
• Step 2 -- Apex Studio acknowledges receipt and assesses the request within 5 working days
• Step 3 -- If agreed, Apex Studio sends you the packing instructions and the prepaid return label
• Step 4 -- The product is returned in its original packaging, in the same condition as received
• Step 5 -- On receipt and inspection, Apex Studio processes the refund or the replacement

6. Refunds

Where a refund is granted, it is made to the payment method used for the original order, within 14 days of receipt of the returned product and validation of the defect by Apex Studio.

Apex Studio reserves the right to offer repair or replacement of the product instead of a refund, depending on the nature of the defect established.

The initial delivery costs are refunded only where the entire order is returned for a reason attributable to Apex Studio.

7. Reference to the Terms of Sale

This return policy is inseparable from the Apex Studio General Terms and Conditions of Sale, which prevail in the event of any contradiction.

8. Contact

For any return request or question: info@apexstudioworks.com or WhatsApp on +32 456 35 05 64.

Apex Studio undertakes to reply to any request within 48 working hours.